At Green Leaf Publication, we are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help. Please review our return and refund policy below.

1. Eligibility for Returns

You may request a return for items purchased from Green Leaf Publication within 5 days of receiving your order. To be eligible for a return:

• The item must be in its original condition—unused, undamaged, and in the same packaging as you received it.
• Proof of purchase, such as a receipt or order confirmation, is required.

2. How to Initiate a Return

To initiate a return, please follow these steps:

• Contact us at glpvns@gmail.com with your order number and reason for the return.
• Our customer service team will provide you with return instructions and a return address.
• You are responsible for covering the return shipping costs unless the item was defective or incorrect.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

• If approved, your refund will be processed within 7-10 business days to the original payment method.
• Shipping costs are non-refundable, unless the return is due to our error (e.g., incorrect or defective product).
• If your refund is delayed, please check with your bank or payment provider, as it may take some time before the refund is officially posted.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at glpvns@gmail.com. We will assist you in arranging an exchange and provide details on how to proceed.

5. Damaged or Defective Items

If your item arrives damaged or is defective, please contact us within 48 hours of receiving your order. We may ask for photos or evidence of the defect to process your claim. If your claim is approved, we will arrange a replacement or full refund, including any shipping costs.

6. Late or Missing Refunds

If you haven’t received a refund after receiving approval:

• Double-check your bank account or credit card statement.
• Contact your bank or credit card provider, as processing times can vary.
• f you’ve done all of the above and still haven’t received your refund, contact us at glpvns@gmail.com.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Email: glpvns@gmail.com
Phone: +91-0542-2400150